What we do
- Document damage with dated photos tied to locations on the roof
- Write a line-item scope of the repair or replacement
- Meet your adjuster on site and walk them through the evidence
- Tell you when the damage isn't hail, before you file
Hail just hit? Water coming in? Call before you file anything.
Call (512) 529-2072, answered 24/7
// Hail damage · Austin metro
Hail Damage Roof Repair in Austin
Hail damage roof repair in Austin starts with one honest question: what did this storm actually do to your roof? We work on commercial buildings, apartment communities and homes across the metro. Every job starts with a free hail inspection and a dated photo record of what we found, building by building, before anyone talks about a claim or a contract.
- Serving Austin since 2008
- GAF, Firestone and Carlisle certified
- $2M liability coverage
- Open 24/7
// Why hail is different
Why Hail Damage Roof Repair in Austin Starts With Evidence
Most roof damage announces itself with a leak. Hail usually doesn't. A hailstone can fracture a membrane, bruise a shingle mat or crack the coating on metal without opening a hole, and the roof keeps shedding water for months. Then the weak spot fails on an ordinary rainy day, long after the storm, when it's much harder to prove what caused it.
That's why our hail damage roof repair work in Austin is built around documentation first. Spring storms move across Central Texas from March into June, and a single storm can hit one side of a property and miss the other. A roof that looks fine from the parking lot can still have a valid claim, and a roof that looks beaten up can turn out to be worn rather than hail-damaged. Both are worth knowing before you call your carrier.
For everything else storm-related, including wind, tarping and insurance, start at our Storm damage roofing in Austin hub.
// By roof system
How Hail Shows Up on Each Roof System
The same storm leaves very different marks depending on what your roof is made of. This is what we look for on each system, and what hail damage roof repair usually involves.
| Roof system | What hail damage looks like | How we confirm it | Typical repair |
|---|---|---|---|
| TPO | Fractures and punctures, most often on older or thinner membrane and near seams | Close inspection of the field and seams, with test cuts where fractures are suspected | Patches and seam repairs for isolated hits; widespread fractures move toward replacement |
| PVC | Cracking on older, less flexible membrane; punctures at impact points | Field inspection and test cuts; checking flexibility of aged sheet | Heat-welded patches, or replacement where the sheet has become brittle |
| EPDM | Bruising and occasional punctures; damage often hides under the surface | Hand inspection of impact points and core cuts to check the insulation below | Cover-strip and patch repairs; replacement if the insulation underneath is crushed or wet |
| Modified bitumen | Granule loss in round marks, and fractures in the mat beneath the surface | Impact marks counted in sample areas; mat checked for fractures | Patching isolated areas, or a new cap sheet where damage is spread out |
| Built-up (BUR) | Gravel surfacing protects well; damage appears where gravel has thinned or moved | Gravel moved aside at sample spots to inspect the felts | Re-graveling and spot repairs, or a recover on an aging roof |
| Standing seam metal | Dents on panels and trim; functional damage at seams, fasteners and coating | Separating cosmetic dents from damage that lets water in; checking seams and fasteners | Panel or trim replacement where function is affected; dents alone may be cosmetic |
| Asphalt shingle | Bruises (soft spots), granule loss in random round spots, cracked or broken tabs | Test squares on each slope, plus collateral damage on gutters, vents and AC units | Shingle replacement on damaged slopes; full replacement when damage is widespread |
On low-slope membrane roofs, hail damage and drainage problems often show up together, because fractured membrane leaks fastest where water sits. If your roof ponds, see commercial flat roof repair Austin for how slope and drainage get corrected during the repair. For metal buildings, our Austin TX commercial metal roofing contractor page covers the cosmetic-versus-functional question in detail. For shingle buildings, see commercial shingle roofing in Austin.
// The hail inspection
What a Hail Damage Inspection Covers
A hail inspection looks in more places than the roof field. Each one answers a different question, and together they decide whether you're looking at repair, replacement or no claim at all. The inspection is free.
Collateral damage
Dents in gutters, downspouts, vents, AC fins and rooftop equipment show that hail hit the property, and roughly how hard, before anyone climbs up. Damaged gutters can go into the same scope; see Commercial gutters Austin.
The roof surface
Impact marks on every slope or section, counted in sample areas, so damage is measured rather than described.
Below the surface
Core cuts or test cuts on low-slope roofs show crushed or wet insulation that a surface inspection can't.
Leak points
Flashing, penetrations, drains and seams, where hail damage turns into water inside soonest.
Each building separately
On multi-building properties, every roof is graded on its own, because hail rarely hits them all the same way.
A dated photo report
Everything tied to a date and a location on the roof, yours to keep and use with any contractor and your carrier.
More on the visit itself is on our Commercial roof inspection Austin page.
// The decision
Hail Damage Roof Repair in Austin, or Replacement?
After the inspection, every hail job lands in one of three places. We tell you which one, including when the answer is that you don't have a claim.
REPAIR
Isolated damage
Hits are limited to certain areas or a few buildings, and the roof has good life left. Targeted repairs restore it, documented so the work matches any claim. See Commercial roof repair Austin.
REPLACE
Widespread damage
Damage runs across most of a roof, insulation is wet or crushed, or repairs would add up to roughly a quarter of replacement cost. See Commercial roof replacement in Austin.
NO CLAIM
Wear, not hail
What looked like storm damage is age, foot traffic or old repairs. Filing anyway can leave a denied claim on your record, so we'll tell you.
On an aging roof with moderate damage, commercial roof restoration in Austin can sometimes extend its life at lower cost than replacement. It isn't the right answer for every roof, and the inspection tells you whether it applies to yours.
// From storm to repaired roof
Our Hail Damage Roof Repair Process
Emergency dry-in if water is coming in
Temporary repairs to stop active leaks, photographed and dated. Our standard is a 2-hour emergency response; during a regional storm we work active leaks first and give you a real arrival window.
Free hail inspection
Collateral damage, roof surface, below the surface and leak points, building by building.
Written report and scope
What we found, what it means, and a line-item scope for repair or replacement. If there's no hail damage, the report says so.
Adjuster meeting, if you file
We meet your adjuster on the roof and show the evidence. Coverage decisions are between you and your carrier.
Repair or replacement
Work scheduled around your tenants, residents or business hours, with each roof dried in every night.
Closeout record
Before-and-after photos, the final scope and warranty registration, filed per building.
Want the numbers before the visit? The Austin roof estimate page has planning ranges by system and explains what a good estimate should contain.
// Insurance
Hail Claims, Deadlines and Your Deductible
Insurance is where most hail jobs go wrong, usually because of timing or because someone made promises they couldn't keep. Here is how we handle it.
What we don't do
- Negotiate your claim; in Texas that's a licensed public adjuster's role
- Promise what your policy will pay
- Pay, waive, rebate or absorb your deductible
Two things that cost owners the most. First, deadlines: many policies set a limit on how long after a storm you can file, often around a year, so check yours and don't wait for a leak. Second, deductible offers: in Texas a contractor cannot cover your deductible. The usual method is an inflated invoice to your insurer, and the false claim is in your name, not the contractor's. If anyone offers, end the conversation.
Managing more than one building? Hail rarely damages them equally, and an adjuster who inspects two and extrapolates can misprice the whole property. Our Austin multi-family complex roofing page covers per-building documentation in detail.
// Homes too
Residential Hail Damage Roof Repair in Austin
On commercial buildings, hail-dented or split gutters are often replaced in the same project, and long runs are a good fit for commercial seamless gutters Austin, which have fewer joints to leak. We handle residential hail damage roof repair in Austin as well. On homes, hail claims often turn on the collateral: dented gutters, window wraps, fences and AC units, along with test squares on each slope of the roof. Siding and gutter damage from the same storm can go into one scope, so you're not managing three contractors for one storm.
If you're replacing anyway, ask about a Class 4 impact-rated shingle. Many Texas carriers offer a premium discount for one, but eligibility and amounts vary, so get it in writing from your carrier before choosing on that basis. More on homes is on our residential roofing in Austin page.
// Questions
Hail Damage Roof Repair Questions
How do I know if hail damaged my roof?
Check from the ground for dented gutters, downspouts, vents and AC fins, which show that hail hit the property. Most roof damage can't be seen from the ground, so a hail inspection is the only reliable way to know.
How soon should I get a hail inspection?
As soon as it's safe, ideally within days. Evidence on gutters and equipment is clearest right after the storm, and many policies set deadlines for filing.
Can hail damage a roof without causing a leak?
Yes, routinely. Hail can fracture membrane or bruise shingles without opening a hole. The roof keeps working until the weakened spot fails, sometimes months later.
How much does hail damage roof repair in Austin cost?
It depends on the system, the extent of damage and what's under the surface. Isolated repairs can be modest; widespread damage moves toward replacement, with planning ranges per square foot on our replacement and estimate pages. If you have a covered claim, your cost is typically your deductible.
Will you handle my insurance claim?
We document the damage, write the scope and meet your adjuster. We don't negotiate claims, which is a licensed public adjuster's role in Texas, and coverage decisions are between you and your carrier.
Can you cover my deductible?
No, and no contractor in Texas legally can. An offer to do it usually means an inflated invoice, with the false claim in your name.
Are dents on a metal roof covered?
It depends on your policy. Many policies treat cosmetic dents differently from damage that lets water in, and commercial cosmetic exclusions vary by carrier. We document which is which; your policy decides coverage.
What areas do you serve for hail repair?
Austin and the surrounding metro, including Round Rock, Cedar Park and Pflugerville.
// Related
More on Storms and Roof Repair
Storm damage hubEvery storm guide in one place
Austin storm update, October 2026The latest storm and our response
Commercial roof inspection AustinWhat the visit includes
Commercial roof repair AustinRepair methods by system
Commercial roof replacement in AustinPlanning ranges by system
Roof estimatesRanges and what to compare
Roofing by situationFind the page for your building
Contact our officeRequest an inspection
Austin commercial and storm roofingATX Commercial Roofing Pros home
Hail hit your property? Get it documented.
Tell us the address, the roof type and the storm date. We'll inspect, photograph and tell you honestly what we find. Request a free hail inspection.
(512) 529-2072
Answered 24/7 · 9514 McNeil Rd, Austin, TX 78758
Insurance information on this page is general information, not legal advice. Your policy and your carrier determine coverage and filing deadlines. A 2-hour emergency response is our standard; arrival times during a regional storm depend on call volume and road conditions.